Workplace Culture

Building organizations that thrive


We are in an age of change when companies, industries, and the nature of work are disrupted daily. It can be difficult to maintain the culture that is necessary for an organization to thrive and achieve its strategic goals. This course will deepen your understanding of culture and how it is formed. We will help you uncover the hidden levers of work culture and to maintain it, despite disruption. Learn how to successfully leverage organizational culture to accelerate your organization’s strategic vision. Explore the future state of your organization and understand how to bridge the gap between what your organization is now and what it aspires to be. You will be able to communicate and implement organizational culture that employees actually embrace.

Key Benefits and Takeaways

  • Understand the importance of aligning culture and strategy
  • Understand what organizational culture is and why it matters
  • Discover how culture is formed and maintained
  • Identify the disruptive forces of culture
  • Differentiate perceived culture vs. aspirational culture
  • Recognize the different levels of culture in an organization
  • Discover different cultural models

This workshop is designed for executives who manage all sizes and types of organizations, projects, and teams and who want to improve capabilities in organizational outcomes, retention, and engagement. The content applies to all types of organizations, from small businesses to multinationals in both the private and public sectors.

The registration fee includes facilitation by our highly rated faculty members, course materials, results-oriented exercises, meal service (breakfast, lunch and breaks)*, and a certificate of completion from the McGill Executive Institute.

*Meal service is included for in-person programs only.

Topics covered in this course

  • Form and maintain the right culture
  • Identify stakeholders’ expectations
  • Consider the pressures that cause shifts in cultures within organizations
  • Who or what determines it?
  • Why is it important?
  • Culture types
  • Organizational effectiveness
  • Levels of culture
  • You as an organizational culture-driver
  • Change leadership
  • Individual leadership styles
  • Eight parameters
  • Positioning yourself and your organization
  • Integrated cultural framework
  • Future state
  • Manage stakeholder expectations
  • Phases of change
  • Head, hearts, hands


Course Leaders

headshot of Karen Diaz

Karen Diaz


Karen Diaz

Ms. Karen Diaz M.Ed. (McGill University) is an experienced Adult Educator, facilitator and trainer. Karen has taught undergraduate and graduate courses in Adult education, Diversity & Inclusion, leadership, and human resource management since 1999. She has extensive experience in the analysis, design, development and delivery of workshops and planning sessions for public, private and not-for-profit organizations. She specializes in training managers and staff in areas such as Strategic Planning, Managing Change, Leading Teams, Building a Team Culture, Coaching, Leadership and Development, Diversity in the Workplace, Training of Trainers, Decision Making, Conflict Management, and Career Planning. Karen is passionate about helping groups engage in powerful dialogue that strengthens their individual and collective ability to succeed. Her educational background and experience make her particularly effective in helping groups navigate through sensitive issues where there are divergent points of view. Karen has undertaken projects across Canada and internationally in the Russian Federation, India, Central America, and the Caribbean. For these projects she has recently researched and designed a series of workshops with the intent of building organizational capacity and institutional strengthening in the areas of talent management, performance management, workforce diversity, change management, and training of trainers.

headshot of Nathalie Duchesnay

Nathalie Duchesnay


Nathalie Duchesnay

Nathalie Duchesnay is a seasoned strategic advisor with both academic and corporate leadership experience. She has been course lecturer at McGill University since 2001 and currently teaches in the MBA program at the Desautels Faculty of Management. Nathalie is well versed in designing and executing transformational strategies in the context of digital disruption, mergers and acquisitions, and organizational restructuring. She was a senior manager at Deloitte Monitor and has held executive positions in strategy and innovation at CN and SAQ where she led programs to redesign the customer experience while adopting an Agile approach. Nathalie has an MBA degree from McGill.