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Lean Six Sigma Green Belt for Healthcare — Online

A methodology to continuously improve quality, manage projects and achieve higher levels of performance in healthcare


Lean Six Sigma has become the most successful continuous improvement methodology and project management methodology for quality improvements. Focusing on customers’ needs, this approach utilizes data driven tools, team based decision making, and a rigorous methodology to solve problems related to quality, time, cost, waste, non value added, Muda, variation, and to ensure that the solutions are sustained over time. Obtaining a knowledge of the Six Sigma methodology has become a prominent skill for professionals in Development, Manufacturing and Operational Services companies.

Choose from a 3-day training for a Healthcare Lean Six Sigma Green Belt certification or a 4-day training for a Healthcare Lean Six Sigma Green Belt certification including a Certificate in Building a Lean and Agile Organization from McGill University.

We are proud to be offering this training session on Lean Six Sigma for Healthcare. Instructor Alex Boussetta has been regularly giving this training to healthcare professionals in private sessions.


At the end of the training, participants will be able to:

  • Understand the Six Sigma or Lean Six Sigma methodology
  • Understand how it is integrated with the IHI Improvement model
  • Apply it to transactional and operational processes, in a healthcare environment
  • Identify root causes of a problem
  • Identify wastes and constraints (bottlenecks)
  • Find and implement solutions

This Lean Six Sigma training and certification program is tailored to professionals in Healthcare field.

The positions best suited for Green Belts include managers, directors, project managers, business analysts, process engineers, consultants, manufacturing engineers, warehouse, distribution, and logistics specialists.

Knowledge of the Lean Six Sigma methodology has become a prominent skill for professionals in Development, Manufacturing and Service companies, and is a rising trend in the healthcare field. Experience and training in that methodology is usually an asset for Management, Professional, and Quality positions.

Attendees must have at least two years of relevant full-time work experience in healthcare (no internships).

The registration fee includes facilitation by our highly rated faculty members, a comprehensive digital workbook and results oriented exercises. After completing all requirements (perfect attendance and class participation) and passing a final exam, participants will obtain a Healthcare Lean Six Sigma Green Belt certification (3-day course), or a Healthcare Lean Six Sigma Green Belt and Building a Lean and Agile Organization certificate (4-day course).

Course Outline

Overview of Six Sigma

  • Explanation of the evaluation process and exam
  • Context of continuous improvement
  • Experimenting with the Lean principles
  • Overview of the methodology and phases
  • Integration of RDMAIC with the Institute for Healthcare Improvement modeal

Measure Statistical notions review

  • Statistical notions
  • The metrics: Sigma, DMPO, yields
  • Histograms
  • Behaviour of the Gaussian (normal) distribution

Phase 1: Recognize and Define - Defining the problem and the project

  • Selecting the right projects to improve
  • SWOT tool
  • A1 matrix
  • Hoshin Kanri overview
  • Defining the project (project definition, SIPOC)
  • Setting objectives
  • Defining the project team
  • Force field analysis

Phase 2: Measure - Measuring the actual performance

  • Voice of the customer
  • Root Cause Analysis
    • Overview of the metrics flow down
    • Overview of the Quality Function Brainstorming
    • Cause and effect diagrams, 5W
  • Mapping the process
  • Analysis of the mapping
    • Risks, failure modes (FMEA)
    • Value added, non value added principles
  • Data collection
  • Sample size calculation
  • Process capability
    • Metrics: Cp, Cpk, DPMO
    • Interpretation

Phase 3: Analyze - Identifying the vital factors

  • Graphical tools and interpretation
    • Pareto Chart, run chart, pie chart, scatter plot, etc
  • Understanding the variation
    • Control charts: natural limits and specification limits
    • Variation: random or assignable
  • Selection of the factors to improve

Phase 4: Improve - Selecting the right solution

  • Selecting the right solution
  • Creativity tools
  • Scenario evaluations and selection, Pugh Matrix
  • Test Plan development
  • Study: Results, review, and optimization
  • 5S and Visual Management

Phase 5: Control - Maintaining the improvements

  • Setting a control plan
  • Post mortem and audits
  • Evaluation the gains
  • Control charts and statistical process control overview


This day is offered to participants who register for the 4-day course.

Lean and Agile Principles

  • Brief overview of the history and concepts
  • Value, 7 wastes
  • Value stream
  • Flow and 1 piece flow
  • Pull
  • Perfection, Standard work
  • Kaizen event / improvement project roadmap

Value Stream Mapping

  • Value stream mapping vs Process Mapping
  • Takt time
  • Value stream mapping steps and rules
  • Analysis: wastes, clouds, bottleneck
  • Value Stream Improvement Planning

Toyota Leadership Values and the Lean and Agile Enterprise culture

  • Total employee involvement
  • Quick response
  • Target conditions
  • Action driven leadership
  • Habits and standard work
  • Driving accountability

Focus on Gemba walks and the coaching Kata

  • Gemba walk principles
  • Coaching fundamentals
  • Putting it all together: Lean Daily Management System and pilot rooms


Teaching Method

  • Theory will be given regularly throughout the seminar
  • Case studies and exercises will be used to experiment the tools and methodology
  • An exam will also be given (1 hour)
  • This training is spread over 3 days
  • Short project plan to be submitted 2 weeks after the class (3-4 hours of work)
  • A Lean Six Sigma Green Belt for Healthcare certificate will be given after the exam correction and submission of the project plan
  • A Lean Six Sigma Green Belt for Healthcare and Building a Lean and Agile Organization certificate will be awarded to the participants who register to the optional fourth day


Course Leader

headshot of Alex Boussetta

Alex Boussetta

P. Eng., M. Eng., MBB, PMP, CM&A, Agile SMC, DASSM, EP, CCMP


Alex Boussetta
P. Eng., M. Eng., MBB, PMP, CM&A, Agile SMC, DASSM, EP, CCMP

Alex Boussetta is an Affiliate Member at McGill’s Desautels Faculty of Management, where he has been teaching quality management and operational excellence since 2003. In addition, he consults with a wide variety of organizations on improving internal processes, implementing project management practices, turnaround initiatives and continuous improvement deployments. In addition to academics, Alex is a seasoned practitioner with roles as Manager of the Six Sigma Competency Center at Bombardier Aerospace, Corporate Director of Lean at MAAX, and most recently Director, Global Supply Chain and Devices Quality at Blackberry. Alex holds a Masters in Engineering Project Management.


Accredited Training Providers

The Council for Six Sigma Certification is a professional accrediting body within the Six Sigma industry. The accredited training providers are rigorously reviewed to ensure that they meet an extensive checklist of compliance. More about our accreditations.

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