Navigating Workplace Conflict

Essentials for a healthy work environment

Overview

Conflict has always been inherent in organizations. However, it has become more pervasive and the costs (i.e. human and financial) have been escalating. This workshop provides participants with the knowledge, skills, and strategies to better prevent or constructively handle conflict. By gaining an understanding of what conflict is and how it emerges, participants begin to understand the costs and benefits of conflict in organizations. Participants explore and become more aware of their own responses to conflict, and practice strategies for managing conflict on the individual and team levels. Participants will leave with an action plan for applying conflict resolution processes within their organizations.

Key Benefits and Takeaways

  • Describe the defining elements of conflict
  • Recognize the costs of mismanaged conflict
  • Identify sources of conflict for better decision making
  • Explore how culture affects how stakeholders deal with conflict
  • Appreciate how to build trust and how it deteriorates
  • Understand the role of emotions in conflict and how to use them positively
  • Deploy positivity as opposed to destructive responses to conflict
  • Act as a mediator/facilitator when team conflict occurs

This program is designed for managers at all levels, including those in technical and non-financial areas, who are seeking to make better business decisions by understanding financial information. This diversity is one of the program’s strengths – it builds on the experiences of participants from all types of companies, not-for-profit organizations, and government services.

The registration fee includes facilitation by our highly rated faculty members, course materials, results-oriented exercises, meal service (breakfast, lunch and breaks)*, and a certificate of completion from the McGill Executive Institute.

*Meal service is included for in-person programs only.

Topics covered in this course

  • Define conflict
  • Task and relationship conflict
  • Causes of organizational conflict
  • Costs of unproductive conflict
  • Benefits of conflict
  • Destructive and constructive responses to conflict
  • Conflict escalation and ways to defuse it
  • Role of emotions in conflict
  • Understand trust – how it deteriorates and how to build it
  • Give and receive feedback
  • An approach to difficult conversations
  • Role of the fundamental attribution error
  • Stages of team development
  • Create a team charter
  • Communication within the team

 

Course Leaders

headshot of Miriam Carver

Miriam Carver

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Miriam Carver

As a faculty member of the McGill Executive Institute and lecturer in the Desautels Faculty of Management, Miriam Carver’s areas of expertise include leadership development, conflict resolution, negotiation skills, building teams, customer service, executive coaching, and emotional intelligence. She consults with a wide variety of organizations in diverse sectors, from manufacturing and telecommunications to government and healthcare. She holds a Master’s in Education (Counselling Psychology) from McGill University and has completed additional graduate work in Organizational Development and Conflict Resolution.