Navigating Workplace Conflict
Essentials for a healthy work environment
Conflict has always been inherent in organizations. However, it has become more pervasive and the costs (i.e. human and financial) have been escalating. This workshop provides participants with the knowledge, skills, and strategies to better prevent or constructively handle conflict. By gaining an understanding of what conflict is and how it emerges, participants begin to understand the costs and benefits of conflict in organizations. Participants explore and become more aware of their own responses to conflict, and practice strategies for managing conflict on the individual and team levels. Participants will leave with an action plan for applying conflict resolution processes within their organizations.
Key Benefits and Takeaways
- Describe the defining elements of conflict
- Recognize the costs of mismanaged conflict
- Identify sources of conflict for better decision making
- Explore how culture aﬀects how stakeholders deal with conflict
- Appreciate how to build trust and how it deteriorates
- Understand the role of emotions in conflict and how to use them positively
- Deploy positivity as opposed to destructive responses to conflict
- Act as a mediator/facilitator when team conflict occurs
This program is designed for managers at all levels, including those in technical and non-financial areas, who are seeking to make better business decisions by understanding financial information. This diversity is one of the program’s strengths – it builds on the experiences of participants from all types of companies, not-for-profit organizations, and government services.
The registration fee includes facilitation by our highly rated faculty members, course materials, results-oriented exercises, meal service (breakfast, lunch and breaks)*, and a certificate of completion from the McGill Executive Institute.
*Meal service is included for in-person programs only.