Managing Across Generations

Motivate employees with what matters to them


Many executives and managers have trouble pinpointing how to best recruit, manage, motivate, and work with a multi-generational workforce. While careful consideration must be taken to avoid overgeneralizing demographics, research has uncovered important trends that can help to better understand the diversity of Millennials, Generation X and Baby Boomers. This practical and fun learning lab will equip participants with tools to understand what different generations want from their work environment and how to accommodate their communication styles, work habits, and motivational levers. Participants will leave the workshop with greater confidence and the ability to work with and lead a diverse, smoothly functioning team.

Key Benefits and Takeaways

  • Embrace generational diversity and understand why some people react the way they do
  • Build stronger working relationships among Millennials, Generation X, and Baby Boomers
  • Turn negative stereotypes into positive performance and relationships
  • Successfully manage varying work habits, communication styles, and motivators
  • Develop greater personal influence and impact on the generations before or after yours
  • Establish a common approach for a collaborative workplace.

This program is designed for managers and professionals at any level who need win-win solutions for a generationally diverse workforce. It is particularly useful for anyone seeking better management approaches to/for use with workers from a different generation, either younger or older.


The registration fee includes facilitation by our highly rated faculty members, comprehensive workbooks, results- oriented exercises, seminar supplies, meal service (breakfast, lunch and breaks), and a certificate of completion from the McGill Executive Institute.


The registration fee includes facilitation by our highly rated faculty members, a comprehensive digital workbook, results-oriented exercises, and a certificate of completion from the McGill Executive Institute.

Topics covered in this course

  • Define Millennials (Generation Y), Generation X, and Baby Boomers
  • Identify generational differences
  • Understand the distinctive qualities of duty, drive, reward, and more
  • Adapt management styles to generational contexts
  • Learn practices that positively impact a worker’s sense of duty
  • Explore performance dialogues and metrics
  • Best practice examples to increase motivation
  • Issues regarding feedback, recognition, mentorship, and career development
  • Technology and generations
  • Tips and techniques for a more transparent workplace
  • Costly mistakes to avoid
  • Your personalized plan benefiting all generations in your company

Course Leaders

Jane Reichman Van Toch


Jane Reichman Van Toch

Jane Reichman Van Toch is a specialist in strengthening individual, team and organizational performance. She began her career as a practicing lawyer in the private sector, later transitioning to the role of educator/consultant in the areas of organizational effectiveness, leadership and emotional intelligence. She came to McGill University in 2010 as Senior Advisor - Organizational Development and Talent Management, later joining the McGill Executive Institute faculty. Jane holds two Bachelor of Law degrees from McGill and a Masters in Human Systems Intervention (Organizational Development) from Concordia.