Leadership in Healthcare

A cross-disciplinary approach to leading in the health sector


Technology advancements, budget constraints, mergers, staff morale, and changing patient/consumer behaviour are just some of today’s strategic issues affecting healthcare leadership. This new program takes a fresh look at management practices and tools for improved healthcare delivery and staff engagement. Participants will explore world-class examples of overcoming the challenges involved in making changes while staying on track and growing in the healthcare sector. An experiential approach is used to develop options and mobilize resources based on your specific context. By the end of this seminar, you will have a toolkit of practices to affect positive change in healthcare leadership, strategic choices, and staff satisfaction.

Key Benefits and Takeaways

  • Examine transformative leadership and operational strategies to thrive in today’s healthcare environment
  • Learn how to engage people in the transformation journey and set up teams for success
  • Develop resilience in an unclear context and explore biases and limitations to change
  • Gain exposure to best practices to streamline management processes
  • Understand how to set meaningful goals and implement plans to achieve them
  • Connect with an exceptional peer with whom you can share experiences and ideas

This program is designed for leaders and managers who have a desire to remain agile in a constrained healthcare environment. Relevant for hospital management or pharmaceutical professionals as well as a diverse range of specialists looking for solutions to help their organizations respond to changing management needs.


The registration fee includes facilitation by our highly rated faculty members, comprehensive workbooks, results- oriented exercises, seminar supplies, meal service (breakfast, lunch and breaks), and a certificate of completion from the McGill Executive Institute.


The registration fee includes facilitation by our highly rated faculty members, a comprehensive digital workbook, results-oriented exercises, and a certificate of completion from the McGill Executive Institute.

Topics covered in this course

  • Internal and external changes impacting people, operations, systems, and culture
  • Understand strategic issues caused by changes in technology, delivery, and patient preferences
  • Success stories – creative solutions to healthcare challenges from around the globe
  • Understand why change is important and overcome biases that limit progress
  • Leadership approaches for moving successfully through stages of change
  • Build the resilient mindset, accountability, and shared values to make things happen
  • Optimize and manage all processes around your value stream
  • Employ an effective operations strategy
  • Efficient business processes – models and tools
  • Leverage current changes and future trends in your organization
  • Assess value creation opportunities
  • What can or can’t be changed and what are the alternatives?
  • Implement solutions from healthcare leaders – what actions need to be taken?
  • Initiate strategic changes in traditional or mature organizations
  • Manage risk and measures of success
  • Reflection on and development of a personal plan
  • Identify key success factors

Course Leaders

Geneviève Lukenda-Lund


Geneviève Lukenda-Lund

Geneviève Lukenda-Lund is an authority in Business Transformation, Performance Improvement, and Strategic Vision for the healthcare sector. As a faculty member of the McGill Executive Institute, she trains and consults with mid-size to large healthcare clients on topics such as creating value, preparing for changes in technology and customer/patient behavior, Lean Six Sigma strategy, tools and techniques, as well as performance coaching. She also brings a practitioner’s perspective in her current role as VP Strategic Planning and Continuous Improvement at Medicom Inc. Genevieve is an MBA graduate with a BSc in Biology, as well as certification in LEAN methodology.

Liette Lapointe


Liette Lapointe

Dr. Liette Lapointe is an Associate Professor at McGill’s Desautels Faculty of Management with a Doctorate in Administration and a Master in Healthcare Management. She currently serves on the Board of Directors of the Montréal West Island Integrated University Health and Social Services Centre (CIUSSS) and is deeply aware of the many transformations and reforms affecting healthcare systems and leadership. Among her many areas of expertise and research, she is known for preparing, equipping and supporting individuals to successfully adopt change in order to drive organizational success and outcomes in the healthcare sector.