Do you have a clear goal in mind but seek the right tools and techniques to persuade others, gain buy-in, and achieve your goal in a non-aggressive and ethical way? This dynamic seminar, incorporating assertiveness training, presents practical approaches for gaining support for your ideas, networking with those around you, and initiating positive change throughout your organization.
The seminar provides managers at all levels with the tools to understand their own styles of influence and conflict resolution. It also presents strategies for adapting to the personal styles of others and receiving the support needed to succeed through assertiveness training, which strengthens their ability to navigate interactions with confidence and effectiveness.
This program will appeal to executives, managers, and all those who wish to understand how the influence process works to meet needs and get your work done. Skills acquired in this program are directly applicable to leadership, management, negotiation, and sales challenges.
The registration fee includes facilitation by our highly rated faculty members, course materials, results-oriented exercises, meal service (continental breakfast, lunch, and breaks) *, and a certificate of completion from the McGill Executive Institute. To successfully complete the course and receive your certificate of completion, you will need to attend all sessions and complete the pre-work for each session.
*Meal service is included for in-person programs only.
Chantal Westgate is a professor of organizational behaviour at McGill University specializing in human resources issues and labour management relations. She regularly consults with organizations from diverse industries on effective business communication and team collaboration. Prior to her academic career, she worked for 14 years at FedEx as an Employee Relations Advisor, where she consulted with management on Best People Practices.
June 4, 2025 – 12:00 pm ET
Business and Management Essentials are essential for new and developing managers who wish to learn best practices and business skills for success in managing teams and handling on-the-job challenges. Join our learned advisors as they explore our Business and Management Essentials portfolio of courses including "Influence and Assertiveness".
Format
Classes will take place in person at the McGill Executive Institute. In addition to the in-class sessions, you can expect about 1-2 hours of additional work per day for group and individual preparation.
Individual Prep 1-2 weeks before first in-person session | |||
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Before joining us on campus, you complete individual prep work on myCourses, McGill's digital learning platform—all from the comfort of your home or office. Activites include readings, case studies and videos on our digital learning platform to prepare you for the in-person sessions. |
Date | Time | Activity | Location |
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Wednesday, May 14, 2025 | 9:00 am - 5:00 pm ET | In-person session #1 | McGill Executive Institute |
Thursday, May 15, 2025 | 9:00 am - 5:00 pm ET | In-person session #2 | McGill Executive Institute |
Before joining us for the first online live session, you will have time to complete individual prep work on myCourses, McGill's digital learning platform.
Individual Prep | |||
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Date | Activity | Location | |
Friday, October 31, 2025 | Course content is released on myCourses learning platform | Online | |
Activites for this week typically include readings, case studies, videos and online forum discussions with your peers to get you geared up for your first online live session. |
Online Live Sessions | |||
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Date | Time | Activity | Location |
Friday, Nov. 14, 2025 | 9:00 am - 12:30 pm ET | Live session #1 | Online |
Friday, Nov. 21, 2025 | 9:00 am - 12:30 pm ET | Live session #2 | Online |
Friday, Nov. 28, 2025 | 9:00 am - 12:30 pm ET | Live session #3 | Online |
Friday, Dec. 5, 2025 | 9:00 am - 12:30 pm ET | Live session #4 | Online |