Unleash your potential

Communicating Effectively

Relate to diverse social styles and personalities at work


The most successful leaders are experts in communication. In this popular seminar, you will learn the key competencies needed to be an effective communicator. From managing difficult conversations, building trust or gaining buy-in to communicating in a supportive and effective way, you will take away new perspectives and tools for developing a more productive workplace. The action-based format gives you numerous opportunities to practice and refine communication skills.

Several leading companies and not-for-profit groups have required this program for their managers.

Key Benefits and Takeaways

  • Learn to effectively communicate with supervisors, peers, and/or employees
  • Build high-quality relationships
  • Manage difficult conversations successfully
  • Develop personal influence and impact
  • Manage your image, credibility, and the impression you leave on others
  • Control your non-verbal communication
  • Establish a common approach for a civilized workplace
  • Listen attentively and give constructive feedback
  • Explore office team diversity and why people react as they do

Topics covered in this course

  • Discover your personal goals
  • Identify self-monitoring tendencies
  • Communicate a public image so that other people see you as you would like to be seen
  • Manage impressions and bridge perceptions
  • Develop impression-management skills
  • Create your own personal brand
  • Five proven tactics to make you look good
  • Proven tactics to avoid looking bad
  • Define effective interpersonal relationships
  • Word choice – communication that makes colleagues listen
  • Non-verbal expression – channels that send messages without words
  • Overcome barriers to effective communication
  • Three simultaneous conversations that are embedded in a difficult conversation
  • Strategies for managing difficult conversations
  • Dealing effectively with various employee reactions
  • How well do you really listen? (Self-assessment tool)
  • Three components of listening
  • Strategies for effective listening

Course Leaders

headshot of James Beatty Hunter

James Beatty Hunter


James Beatty Hunter

James Hunter (MPHIL, GDM-Leadership, CPCC) specializes in leadership and leadership development. He is a faculty member of the McGill Executive Institute and McGill's School of Continuing Studies, where he has been nominated four times for the Distinguished Teaching Award. James is also a coaching and leadership development associate with Alto Leadership, an international firm dedicated to optimizing organizational capacity and team leadership. He leads consulting initiatives with large and small companies on developing people and building capacity to create and sustain high-performing, healthy organizations. He holds a Master's degree from the University of Oxford. 

headshot of Miriam Carver

Miriam Carver


Miriam Carver

As a faculty member of the McGill Executive Institute and lecturer in the Desautels Faculty of Management, Miriam Carver’s areas of expertise include leadership development, conflict resolution, negotiation skills, building teams, customer service, executive coaching, and emotional intelligence. She consults with a wide variety of organizations in diverse sectors, from manufacturing and telecommunications to government and healthcare. She holds a Master’s in Education (Counselling Psychology) from McGill University and has completed additional graduate work in Organizational Development and Conflict Resolution.